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   Frequently Asked Questions (FAQ)

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept PayPal and the following credit cards:

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  • Visa

  • Master Card

  • Discover 

  • American Express

  • Apple Pay 

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All payments are processed securely.

HOW DO I CHECK THE STATUS OF MY ORDER? 

Once your order is successfully placed, you will receive an order confirmation email along with an automatic invoice. 
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When your order ships, a shipping confirmation email will be sent to the email address used at checkout. This email will include you tracking number so you can monitor  your delivery. 

WHAT SHIPPING METHODS DO WE USE?

We currently ship using USPS with the following options: ​

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U.S. Orders 

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  • Standard Shipping: $6.00 (1-5 business days)

  • Priority Shipping: $10.00 (1-3 business days) 

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International Orders

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  • Priority Mail International: $14.00 (1-5 business days, not including customs processing)

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Please allow 1-3 business days for processing before shipping. Processing time does not include weekends or holidays.

RETURNS / EXCHANGES 

Due to the nature of our products, all sales are final.
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If your order arrives damaged or defective, please contact us within 48 hours of delivery so we can assist you promptly. 
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Customer Support:
Email us at cosmetics.bri@gmail.com or use the customer service link located at the bottom right corner of our website.

ADDRESS FORM / APARTMENT NUMBERS

Please ensure your full and correct shipping address is entered at checkout, including:

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  • Street address

  • Apartment or unit number 

  • City, state, and zip code 

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If an apartment or unit number is missing, please contact us immediately. Bri Cosmetics is not responsible for lost packages due to incorrect or incomplete addresses. 

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